Shipping policy

Thank you for shopping with TriVoyage. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy below to understand how we process and ship your orders.

Shipping Coverage

Currently, we ship across India.

At this time, we do not offer international shipping.

Free Shipping

We are pleased to offer FREE Standard Shipping on all orders across India. There are no hidden shipping charges.

Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During high-demand periods, sales events, or festive seasons, processing may take slightly longer.

Estimated Delivery Time

After your order has been processed, delivery typically takes:

India: 3–7 Business Days

Please note that delivery timelines are estimates and may vary depending on your location, weather conditions, courier operations, or unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email or SMS containing your tracking details.

You can use the tracking number to monitor your shipment until it reaches your doorstep.

Courier Partner

We primarily ship orders through trusted logistics partners, including Shiprocket and its network of courier partners, to ensure reliable and timely delivery.

Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Extreme weather conditions
  • Natural disasters
  • Public holidays
  • High order volumes
  • Courier network disruptions
  • Government restrictions
  • Remote or hard-to-reach delivery locations

We appreciate your patience in such situations.

Failed Delivery Attempts

Our courier partners typically make 2–3 delivery attempts before marking an order as undeliverable.

A delivery may fail if:

  • The customer is unavailable at the delivery address.
  • An incorrect or incomplete shipping address has been provided.
  • The contact number is unreachable or switched off.
  • The customer refuses to accept the order.
  • Access to the delivery location is restricted.

If a shipment is returned to us due to any of the above reasons, we will contact you to arrange re-shipment. Additional shipping charges may apply for re-delivery.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately at info@trivoyage.com or +91 9898448576.

Once an order has been shipped, we may not be able to modify the shipping address.

Lost or Damaged Shipments

If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date.

To help us investigate, kindly provide:

  • Your Order Number
  • Photos of the package (if damaged)
  • A brief description of the issue

We will work with our courier partner to resolve the matter as quickly as possible and, where appropriate, arrange a replacement or refund.

Order Cancellation

Orders can only be cancelled before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled. Please refer to our Refund & Return Policy for information on eligible returns after delivery.

Contact Us

If you have any questions regarding shipping or your order, feel free to contact us:

TriVoyage

📧 Email: info@trivoyage.com

📞 Phone / WhatsApp: +91 9898448576

Customer Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)