Refund policy
At TriVoyage, your satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The product must be returned in its original packaging.
- Proof of purchase or order confirmation is required.
- For hygiene and safety reasons, products that have been used, opened, damaged by the customer, or are missing original packaging are not eligible for return.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please email us at info@trivoyage.com with:
- Your order number
- Photos or videos of the product
- A brief description of the issue
We'll review your request and arrange a replacement or refund if applicable.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method.
- Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.
For Cash on Delivery (COD) orders, approved refunds will be processed via bank transfer or another mutually agreed payment method.
Order Cancellation
Orders may be cancelled before they have been processed or shipped.
Once an order has been shipped, it cannot be cancelled. However, you may request a return after receiving the product if it meets our return eligibility criteria.
Non-Returnable Items
The following items cannot be returned:
- Used beauty and cosmetic products
- Opened or partially used products
- Products damaged due to misuse or improper handling
- Gift cards (if applicable)
- Clearance or final sale items
Return Shipping
If the return is due to receiving a defective, damaged, or incorrect item, TriVoyage will cover the return shipping cost.
If the return is for any other reason, the customer may be responsible for return shipping charges unless otherwise stated.
Late or Missing Refunds
If you haven't received your refund:
- Check your bank account again.
- Contact your credit card provider, as processing times may vary.
- Contact your bank.
If you've completed these steps and still haven't received your refund, please contact us.
Contact Us
If you have any questions regarding our Refund & Return Policy, please contact us:
Email: info@trivoyage.com